For over a decade my team and I have charted a course to radically change how society perceives nursing homes in this country. Coming from outside the long-term care industry, I was stunned and disappointed by how many companies were not adequately meeting the demands of the communities they serve. I knew this business would never be easy, but the social responsibility to deliver a diligent service and restore public trust by changing the negative perception that many have when they hear the words “nursing home” made the Long Term Care Revolution a challenging concept that was more a dream than reality.
However, over this ten year period I have seen the vision become reality in ways I never thought possible:
- bankrupt facilities that now win awards,
- thousands of customers returning home to a life they cherish,
- towns that were ready to give up transformed into thriving communities,
- thousands of passionate stakeholders who love their vocation so much they became part of the Revolution,
- a new quality of life that was even better than home for hundreds and hundreds of nursing home residents,
- interfaith prayer throughout the company to help us better understand and respect each other, and
- innovative new ideas from our engaged stakeholders that are materially changing how nursing homes operate.
These triumphs are all part of a grassroots movement to really change LTC in this country.
I personally became a Signature customer in 2009 when my father became a resident at a Signature facility in Louisville, Kentucky, during his painful battle with pancreatic cancer. Being with him during this experience made me realize that our mission and vision is really about changing lives. Dad received great care from stakeholders that inspired me to new heights; the empathy and compassion of our full time chaplain was a private relationship that became priceless to him and us; my family received excellent medical advice during uncertain times as his physical capabilities rapidly deteriorated; and the food that he was able to eat was fantastic.
But I realized that we need to better explain to our customers what happens in the first 24 hours after admission, that positive change needs to come faster, and that we cannot stop until the Revolution is complete. To do this, Signature HealthCARE has established innovative business approaches and is evolving a new model of care through our three foundational pillars: Intra-preneurship, Learning, and Spirituality.
As a long term stakeholder, I believe if you are searching for vocation and purpose this is an award-winning organization that will engage you like never before. If you are considering senior care services for yourself or a loved one, I know your experience will be a very positive one just like it was with my Dad. If you are looking for ways to enhance your senior care community, I have seen us build collaborative partnerships that have really changed lives. Lastly, if you just have a personal question or need advice, please contact us because we would love to help you in any way we can.
E. Joseph Steier, III
President and CEO
Signature Health Care, LLC
12201 Bluegrass Parkway
Louisville, KY 40299