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Novel Coronavirus

Action Being Taken to Protect Against the Novel Coronavirus


What’s your reason for getting the vaccination?

UPDATED ON 5/06/2021

Facility Wide Testing

Signature HealthCARE has been aggressively proactive in implementing active measures against the Novel Coronavirus and its corresponding illness, COVID-19. The safety and well-being of our residents and stakeholders is always our top priority. We closely monitor all CDC and other government agency guidance and follow their directives. We also employ appropriate standard precautions and preventative measures against infection, including, but not limited to, restricting access to our facilities, except under very specific and essential resident circumstances.

In the event a resident exhibits symptoms, the resident will be evaluated immediately and, if recommended by the physician and local health department, tested. Residents who test positive for COVID-19 are either treated at the facility in isolation or, if available, treated in a designated COVID wing/unit. If necessary, the resident may be sent to a partner hospital.  Designated COVID units are isolated with barrier systems in place, protecting the environment from the rest of the facility, with separate supplies and food, as well as dedicated staff who work on the COVID unit only. Personal protective equipment (PPE) is provided and worn per CDC guidelines.  Signature HealthCARE also has a consulting Infectious Disease physician and Infectious Disease nurse on board, who have been providing guidance.

We follow a similar protocol should a stakeholder exhibit symptoms of the virus. Stakeholders are screened daily and those exhibiting symptoms are immediately sent home and tested for the virus per the recommendations of the local health department. Those exhibiting symptoms or who test positive will not be permitted to return to a facility until medically cleared in accordance with federal and state requirements. Our stakeholders are following government-mandated infection control procedures, as well as those instructed by the CDC which include: screening all stakeholders and residents daily for symptoms of the virus, hand washing, cleaning equipment, and utilizing face masks and other protective equipment.

We also notify all required local health departments and government agencies about any positive residents or stakeholders and follow government protocols in notifying other potentially exposed residents, their families, and stakeholders.

We sincerely appreciate our families, visitors, vendors, residents, and communities’ and are excited to resume visitation in our facilities. Visitation is permitted within our facilities in accordance with CMS and state guidelines while adhering to the Core Principles of COVID-19 Infection Prevention listed below:

Core Principles of COVID-19 Infection Prevention

  • Screening of all who enter the facility for signs and symptoms of COVID-19 (e.g., temperature checks, questions about and observations of signs or symptoms), and denial of entry of those with signs or symptoms or those who have had close contact with someone with COVID-19 infection in the prior 14 days (regardless of the visitor’s vaccination status)
  • Hand hygiene (use of alcohol-based hand rub is preferred)
  • Face covering or mask (covering mouth and nose) and social distancing at least six feet between persons, in accordance with CDC guidance
  • Instructional signage throughout the facility and proper visitor education on COVID- 19 signs and symptoms, infection control precautions, other applicable facility practices (e.g., use of face covering or mask, specified entries, exits and routes to designated areas, hand hygiene)
  • Cleaning and disinfecting high-frequency touched surfaces in the facility often, and designated visitation areas after each visit
  • Appropriate staff use of Personal Protective Equipment (PPE)
  • Effective cohorting of residents (e.g., separate areas dedicated to COVID-19 care)
  • Resident and staff testing conducted as required at 42 CFR § 483.80(h) (see QSO-20-38-NH Revised)

Signature HealthCARE: Keeping Our Residents Connected!

Remote Visit Instructional Video


More Ways to Stay Connected

Restrict visitation of all visitors and non-essential health care personnel: The Organization will follow CMS definition for restricting visitation to our communities to prevent the spread of COVID-19. 

Restricting is defined by CMS as: visitors and non-essential health personnel should not be allowed in the facility at all except for certain compassionate care situations, such as end-of-life.

Although in person visitation is not permitted right now, Signature HealthCARE is offering and using many innovative alternatives to keep our residents connected with family, friends, and the outside community!

Signature HealthCARE has launched several new platforms to help improve communication, while upholding mandated safety standards:

  • YourDoc2U is a telehealth service platform, usually used by doctors and staff, to ensure all patients have equal access to quality healthcare, regardless of location. Signature HealthCARE has expanded that technology to allow families to set up a remote, virtual conference with their loved one, using the equipment that is already available at our facilities.
  • InspireTV is an application that allows our facilities to stream virtual museum tours, cooking shows, faith-based topics, and in-house videos for our residents, created by our own stakeholders.
  • Other Closed-Circuit TV Channels give certain facilities the ability to share updates, music, virtual tours, local videos sent from community members, and other fun engagements through their closed-circuit TV system.
  • Touch Points is a resource website launched within our facilities to offer up-to-date, quality of life engagement resource links that our residents can connect to for fun activities such as art projects, adult coloring books, puzzles, daily devotions and more.
  • Specific Food Service Menus are offered to our residents, so they may order specific foods for their leisure and comfort.
  • Cell Phone, FaceTime, and Skype capabilities for connecting with families.
  • Internet/WiFi Availability for our residents.
  • Facility Facebook Page allows families and friends to stay updated on the latest news at Signature
  • Virtual Chaplain Visits are available for residents for their emotional and spiritual well- being.
  • Letters and Cards to residents from family, friends, and the community are encouraged and are coming in! We continue to be vigilant about safety precautions and ask that if you do send us resident letters, please remember good hand washing hygiene when handling the letters your loved ones will receive. We at Signature HealthCARE know these are difficult times for all involved. Our residents are our family, and we will continue, every day, to strive for excellence in their safety, health, quality of life and keeping them connected!

Additional Information & Resources

Please remember the following recommendations from the CDC, as the flu virus also remains highly active across the country, putting all of us at risk for several more weeks.  Get the flu vaccine and be vigilant with the appropriate hand hygiene and prevention measures:

  • Wash your hands for at least 20 seconds after using the restroom, before eating, and after blowing your nose, coughing or sneezing.
  • Use an alcohol-based hand sanitizer
  • Avoid touching your eyes, nose and mouth
  • Cover your cough or sneeze with a tissue and throw it away
  • Stay home when you are ill

State Specific Information

If you have any further questions, please contact your loved one’s facility.